FAQ’s

Name: Zintex
Address: C. de Pallars, 141,, Barcelona, Catalonia, 08018, Spain
Telephone: 932 47 63 63

Preguntas Frecuentes

How do I know when I will receive the order?: When you validate the form with your design, we will confirm the day you will receive it, but also, from our logistics department, we will send you a message the day before receiving it with the shipping tracking number so that you are informed at all times.
How much is the shipping?: The cost of shipping to the Peninsula is €8.75 if you need special transport, or urgently before one hour in the morning, it costs a little more, if you need it we will inform you beforehand.
How long does it take you to make the sample prior to printing so that I can validate it?: From the moment you place the order in less than 48 hours you will receive by email a technical sheet of the product with a real photo of the sample made so that you can see how it will look… But we are quite fast and it is almost always sent in less than 24 hours
Does it cost the same to print in 1 color as in full color?: It’s completely the same. We start with white fabric, so it costs us the same to print a small logo in gray as it does to completely print the fabric with a very colorful photo!
Where is this product manufactured?: Our factory is in Spain, in the City of BARCELONA, and we manufacture all our products in our facilities.
In what format should I send you the logos or final artwork?: You must send us the files in vector format (.AI, .EPS, .SVG, .PDF) so that the printing is perfect.
Is there a minimum quantity to place an order?: The minimum quantities are very low, about 25 units, and in some products there are none. However, if you only need 1 or 2 units, contact us, we can also do it for you.
When do delivery lead times start counting?: Depending on the production period you have contracted, you must count the days from when you validate the technical sheet with the sample that we will send you by email. In any case, we always send an email informing you of the day you will receive it.
Can I print more than one logo on the same product?: You can print whatever you want, in fact, the more colors, the more logos and the more spectacular the design, the more we like to do it, so we encourage you to be creative with your designs, you will see that the result is spectacular!!!
Are delivery times always met?: Completely, if there is one thing we have, it is that we are compliant, you will always receive your order on the agreed date, we guarantee it.
Can I print a custom order with a different name on each unit?: Totally, you just have to send us the Database or list with the names, numbers, or whatever you want to put. We have systems so that each item is personalized for each person.
Can I wash the printed garment without the print coming off?: Sublimation printing is the most durable, and does not wash away, since it is not a film adhered to the fabric, but rather the ink penetrates the fibers and remains permanently and lastingly on them.