The purchase of an item on the ZINTEX.ES website implies the acceptance by the customer of the legal conditions of this site.
HOW TO PLACE AN ORDER?
Once the item and its extras have been chosen and selected, and payment has been made using the payment method chosen, the sales department will contact you to request the logos or design instructions to be able to make the print sample. This sample will be sent from the design department within a maximum period of 48 hours. This sample must be accepted via email and it is then that the effective manufacturing time begins to count.
MANUFACTURING TIMES
We have 4 manufacturing times depending on the urgency required by each order. These times involve a price supplement and quantity limitations depending on each item.
STANDARD: 10 working days of manufacturing from the acceptance of the technical sheet with the print proof. This period has no additional cost.
EXPRESS: 6 working days of manufacturing from the acceptance of the technical sheet with the print proof. This period has a 10% additional cost.
SUPER EXPRESS: 4 working days of manufacturing from the acceptance of the technical sheet with the print proof. This period has a 30% additional cost.
IMMEDIATE: 2 working days of manufacturing from the acceptance of the technical sheet with the print proof. This period has a 60% additional cost.
SHIPPING AND DELIVERY OF ORDERS
Orders can be collected personally or by your agency at our facilities, without this incurring any cost.
We can send the order to your facilities with a delivery time of 24H for a cost of €8.5 throughout the peninsula through our transport agency.
For more urgent shipments, to islands or with excess volume or weight, it will be estimated separately each time.
TRACKING MY ORDER
At the time of acceptance by the client, the design sheet that is sent from the design department begins the production process. The client will receive an email with confirmation that production begins and you will be informed of the delivery day. The day before the order is delivered, the shipping number and the link to track the shipment with the transport agency will be sent by email.
BILLING
The invoice will be issued and sent by email to the client within 48 hours of the order being delivered.
PAYMENT OF ORDERS
-By bank transfer. Selecting the option and filling in the requested data. Once the bank receipt is received, the process to place the order will begin.
-Payment by card from the website itself. Selecting the card payment option, filling in the requested details and accepting the payment. Once we receive confirmation from the payment platform, the process to place the order will begin.
PRICE OF THE ARTICLES
The prices of the products expressed on this website are in Euros and do not include taxes (VAT) or transport. The prices are valid except for typographical errors.
CANCELLATIONS
Once an order has been placed, it may be cancelled by the customer at any time, but it will entail the costs corresponding to the work already carried out at the time of cancellation.
RETURNS
The return period for a generic item is 14 days, but custom-made or personalized items do not have the right to be returned by the customer.
RESOLUTION OF DOUBTS
To clarify any query that is not resolved in these sections, you can contact our dept. customer service at presupuestos@zintex.net or by phone at 93 247 63 63, where we will attend to and resolve all your doubts as quickly as possible.
